Privacy Policy | Reign Music

1. Who We Are

Reign Music (“we”, “our”, “us”) is a professional DJ entertainment and event production company based in the United Kingdom. We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR).

2. Data We Collect

We may collect the following personal data:

Identity data: name, title.
Contact data: email address, phone number, postal address.
Event data: event date, venue, guest count, music preferences.
Financial data: payment information (processed securely via Stripe).
Technical data: IP address, browser type, device information.
Usage data: how you interact with our website.

3. How We Use Your Data

We use your personal data for the following purposes:

To process and manage your event bookings.
To communicate with you about your events and our services.
To send invoices and process payments.
To send marketing communications (only with your consent).
To improve our website and services.
To comply with legal obligations.

4. Legal Basis for Processing

We process your data on the following legal bases: (a) performance of a contract when you book our services; (b) your consent for marketing communications; (c) our legitimate interests in improving our services and growing our business; and (d) compliance with legal obligations.

5. Data Sharing

We do not sell your personal data. We may share data with:

Payment processors: Stripe, for secure payment handling.
Email providers: Resend, for transactional and marketing emails.
Hosting providers: Vercel and Cloudflare, for website hosting and media storage.
Venue partners: Only where necessary for event coordination.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Booking records are retained for 6 years for tax and legal compliance. Marketing consent records are retained until you withdraw consent.

7. Your Rights

Under UK GDPR, you have the following rights:

Right of access: Request a copy of your personal data.
Right to rectification: Correct inaccurate data.
Right to erasure: Request deletion of your data.
Right to restrict processing: Limit how we use your data.
Right to data portability: Receive your data in a structured format.
Right to object: Object to processing based on legitimate interests.
Right to withdraw consent: Withdraw marketing consent at any time.

8. Cookies

Our website uses essential cookies required for the site to function (e.g. session authentication). We also use analytics cookies (Google Analytics) to understand how visitors use our site. You can manage cookie preferences through your browser settings.

9. Security

We implement appropriate technical and organisational measures to protect your personal data, including encrypted connections (HTTPS), secure password hashing, HMAC-signed session tokens, and role-based access controls.

10. Contact & Complaints

To exercise any of your rights or for questions about this policy, contact us at info@reignmusic.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.